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Your present position: Home > News Center > Domestic Market > Man buys shoes on Tmall and thinks there is a defect and returns, and buys the same pair of shoes in Jingdong

After buying shoes on Tmall, the man thought there was a defective return and bought the same pair of shoes from Jingdong

中国鞋网 http://kejietieyiweilan.com/ 2019-12-17 15:15:56 Source: Surging News China Shoes Network http://kejietieyiweilan.com/

,近日,山东的谢先生向澎湃质量报告平台(http://www.thepaper.cn/consumersComplaint.jsp)投诉称,他在京东商城“ 361度名邦拼购专卖店”购买了一双板鞋,收货后却发现这是自己曾于“双十一”期间在天猫平台购买过,且因质量问题退货的同一双鞋子,质疑京东商城二次销售瑕疵鞋。 China Shoes Net, December 17th , recently, Mr. Xie of Shandong complained to Surging Quality Reporting Platform (http://www.thepaper.cn/consumersComplaint.jsp), claiming that he was selling monopoly monopoly in Jingdong Mall's 361 Degrees "Shop" bought a pair of sneakers, but after receiving the goods, they found that they had purchased the same pair of shoes on Tmall platform during the "Double Eleven" period, and returned for quality problems, questioning Jingdong Mall's second sale of defective shoes.

In response, on December 12, Jingdong Mall responded to surging news that the product was directly supplied by the brand "361 Degrees" and that the merchant did not open a store on the Tmall platform. It is currently coordinating the communication between the brand and the consumer, For a refund. But Mr. Xie believed that it was more important to investigate the incident clearly.

On December 16, the person in charge of the 361-degree brand warehouse introduced to Peng Mei News that after the purchase and return of Mr. Xie on the Tmall platform, the warehouse did not find any stain points after inspection, so he continued to store the goods according to good quality. "Unfortunately," The customer's order in Jingdong was dispatched to the warehouse again, and it was this pair of shoes that just happened to be shipped.

According to Mr. Xie, on November 11 this year, he bought a pair of 361- degree sneakers on the Tmall platform "Pingguo Moonlight Sports Specialty Store" with a size of 41 yards. "The black was taken when the order was placed, but the merchant shipped it. The hair is white, and the white shoes have cracks, the upper is dusty, and there are signs of trying to pass through. "

After returning the shoes, on November 19th, Mr. Xie went to Jingdong Mall at "3 61 degrees. " 苫 螅 Ang Meng's uranium garden  嗍  骋  骋  骋 图 图 图 图 图 烨 烨 烨 烨 烨 烨 靥 烀 ǖ 靥 烀 ǖ 靥 烀 ǖ 靥 烀 ǖ 靥 烀 ǖ 靥 烀 ǖ        弊 弊 弊 弊 弊 邢  郏  郏  畚 畚 畚 畚 畚 畚 谩 ⒋ 笮 ∮ 谩 ⒋ 笮 ∮ 谩 ⒋ 笮 ∮ 谩 ⒋ 笮 ∮ 谩 ⒋ 笮 ∮ 谔 烀 ㄆ 谔 烀 ㄆ 谔 烀 ㄆ 谔 烀 ㄆ 谔 烀 ㄆ 谔 烀 ㄆ 谔 烀 ㄆ 谔 烀 ㄆ 谔 烀 ㄆ 醯 醯     

In order to confirm again, Mr. Xie also checked the bar code and shipping address of this pair of white sneakers in Jingdong Mall, and found that the information is consistent with the shoes previously returned to Tmall platform, so he concluded that the shoes purchased at Jingdong Mall were defective shoes that had been returned. .

Afterwards, Mr. Xie contacted JD Mall to report the problem. "But the store did not recognize the evidence of materials from other platforms, and did not recognize that the shoes were re-sold." Mr. Xie said that when he asked the store for an invoice and was ready to lodge a complaint with the consumer association, the store again used financial information. Reason for business trip not provided.

Mr. Xie also reflected that when asking for an invoice, Jingdong Mall's customer service reminded him that if he continued to wait for the invoicing, he would miss the deadline for returns. In response, Mr. Xie believed: "This is an intentional obstacle to prevent consumers from defending their rights. . "

In response, on December 12, the public relations officer of Jingdong Mall explained that Mr. Xie did not remark the invoice when he purchased, and contacted the store to request an invoice on November 27, but the financial staff of the merchant only returned on business on December 1, November 30 The Japanese customer applied for a return and did not issue an invoice. The customer service did mention the return period, but it was a good reminder, "If you wait for the merchant to send an invoice, it may take more than 7 days for no reason to return the product, which affects the return and is not an intentional obstacle."

On the same day, with regard to whether the store sold defective shoes for the second time, Jingdong Mall public relations personnel responded to the surging news. After verification, "3 61 degrees / a>  垂 垂 垂  舻  舻 笔 度 度 degree authorized dealers of the brand, the product by the brand Party directly supplies, and the merchant has not opened a store on the friend merchant Tmall platform. "Through communication with the user, I learned that the user purchased the 361 degree sports shoes on the Tmall platform for seven days without a reason to return. About the after-sale of this product The flow direction is coordinating the communication between the merchant and the brand. "At present, JD Mall has processed a refund for customers.

On December 16, the person in charge of the 361 Degrees brand warehouse introduced to Peng Mei News that after the first purchase on Tmall platform, Mr. Xie reported to the customer service that there were stains on the shoes, and chose 7 days to return without reason on the platform. However, after receiving the shoes inspection, the warehouse did not find any stain points from the customer. Therefore, he continued to enter the warehouse according to good products. "Unfortunately, this customer JD order was dispatched to our warehouse again because the same color and size were also shipped. This pair of shoes. "The person in charge said that they will be inspected after receiving the goods, and will be stored according to the good and bad products. If the shoes are defective, they will not be sold on the shelves.

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